Customer Success Manager

Help our customers succeed by providing expert guidance, solving complex problems, and ensuring they get the most value from our platform.

Responsibilities

• Serve as the primary point of contact for key customer accounts
• Develop and maintain strong relationships with customers
• Provide technical guidance and best practices to customers
• Identify and resolve customer issues, escalating when necessary
• Collaborate with product and engineering teams on customer feedback

Requirements

• 3+ years in customer-facing technical roles
• Experience with cloud platforms and infrastructure
• Strong communication and relationship building skills
• Problem-solving mindset and ability to learn quickly

Benefits

• Competitive salary and equity options
• Flexible working hours and remote-first policy
• Annual learning and development budget
• Regular team retreats and events
• Modern equipment and home office setup allowance